Privacy Policy

Effective date: October 12, 2026  |  Last updated: October 12, 2026

1. Who we are

This Privacy Policy explains how Spark Digital Marketing Solutions LLC ("Spark", "we", "us" or "our") handles personal information when you visit sparkdms.com, our Support Center at support.sparkdms.com, or use our services. Our services include website development, eCommerce solutions, branding and identity, website care and support plans, mobile apps, the Startup Foundation program and related digital marketing work.

Spark is the controller of the personal information described in this policy. Our address is 1267 Willis St, Suite 200, Redding, CA 96001, United States.

When we build or maintain a website for a client, we may process personal information about that client's own visitors or customers on the client's instructions. In that case the client is responsible for its own privacy policy, and we act as its service provider or processor.

2. Information we collect

Information you give us

• Contact and enquiry details: name, email address, phone or WhatsApp number, company name and the details of your message when you use our contact form, request a free consultation or quote, or message us.
• Account details: name, email address, password (stored in protected form) and phone number when you create an account.
• Order and project details: the service you order, business name, website address, domain, industry, project description, brand preferences such as logo letters and colors, files you upload (for example logos or documents) and anything else you share to brief us.
• Care plan onboarding details: your website platform, hosting provider, who holds access to your website, and the priorities or issues you want us to handle.
• Startup Foundation details: where you use our company formation and banking assistance, the information needed to prepare filings and applications, which may include owner names, addresses, identification documents and business information. We collect this only when needed for the service and only with your instruction.
• Support communications: the content of tickets, emails, calls, WhatsApp messages and meeting notes.
• Newsletter sign-ups: your email address and your subscription preferences.
• Job applications: your CV, contact details and any information you include when applying through our Careers page.

Information collected automatically

• Device and usage data: IP address, browser type, device type, pages viewed, links clicked, referring page, approximate location derived from your IP address, and the date and time of your visit.
• Cookie and pixel data: identifiers set by cookies, pixels and similar technologies, described in section 5.

Information from other sources

• Payment confirmations (not full card numbers) from our payment partners.
• Advertising and analytics reports from platforms such as Google and Meta, usually in aggregated form.
• Public reviews you leave about us on third-party platforms such as Trustpilot.

3. How we use information

• To respond to enquiries, run consultations and prepare quotes.
• To create and manage your account.
• To deliver the services you order, including design, development, branding, hosting coordination, maintenance and support.
• To process payments, subscriptions, renewals and refunds, and to prevent fraud.
• To send service messages such as order confirmations, project updates, renewal reminders and policy changes.
• To provide customer support and keep records of our communications.
• To send newsletters and offers where you have agreed or where the law allows. You can opt out at any time.
• To measure and improve our website, services and advertising.
• To review job applications.
• To comply with legal, tax and accounting obligations and to protect our rights.

4. Legal bases for processing (EEA and UK visitors)

If you are in the European Economic Area or the United Kingdom, we rely on these legal bases:

• Contract: to provide services you ordered or asked us to quote for.
• Legitimate interests: to run, secure and improve our business and website, and to respond to enquiries, where these interests are not overridden by your rights.
• Consent: for non-essential cookies, advertising pixels and marketing emails where consent is required. You can withdraw consent at any time.
• Legal obligation: to keep financial records and respond to lawful requests.

5. Cookies and tracking technologies

We use cookies and similar tools to keep you signed in, remember your choices, understand how our website is used and measure our advertising. The main tools we use are:

Your choices: you can manage non-essential cookies through our cookie banner or settings where available, through your browser settings, and through these tools: Google Analytics opt-out, Google Ad Settings and Meta ad preferences. Blocking essential cookies may stop parts of the site, such as sign-in and checkout, from working.

6. How we share information

We do not sell personal information for money. We share it only as described below:

• Service providers that help us run our business, such as website hosting, email delivery, customer support tools, cloud storage, analytics and advertising platforms. They may use the data only to provide services to us.
• Payment partners described in section 7.
• Affiliated company: Catchy Clouds Creative Ltd, a company under common ownership with Spark, which provides payment processing support and some SEO and AEO services.
• Partners you ask us to work with, for example domain registrars, hosting companies, registered agents, state filing offices and banks when you use our Startup Foundation program. We share only what is needed and only for the service you requested.
• Team members and contractors who work on your project under confidentiality obligations.
• Professional advisers such as accountants and lawyers.
• Legal and safety reasons: to comply with the law, respond to lawful requests, enforce our terms, or protect the rights, property or safety of Spark, our clients or others.
• Business transfers: if Spark is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction.

Some advertising cookies, such as the Meta Pixel and Google Ads, may count as "sharing" or "targeted advertising" under certain US state laws. See section 13 for how to opt out.

7. Payments

We never see or store your full card number. Card payments for orders placed on sparkdms.com are processed by Stripe through our affiliated company Catchy Clouds Creative Ltd, which acts as our payment partner. Because of this, your payment page and card statement may show the Catchy Clouds name rather than Spark. Stripe processes your payment details under its own privacy policy. We and our payment partner receive limited information such as your name, email address, the amount paid, the payment status and, for subscriptions, the renewal schedule.

Where we offer other payment methods, such as bank transfer or cryptocurrency, the relevant provider processes your payment under its own terms and privacy policy.

8. Website access you give us

To build, fix or maintain websites, we may need logins for your website, hosting, domain or third-party tools. We ask you to share these through secure methods and never through our order forms. We use this access only to perform the work you requested, limit it to the team members who need it, and recommend that you change or revoke the access when our work ends. Your website may itself contain personal information about your customers. We handle that information only to perform our services and keep it confidential.

9. International transfers

Spark is based in the United States, and our team members and service providers may be located in other countries. This means your information may be processed outside your country, including in the United States. Where the law requires it, we use appropriate safeguards for these transfers, such as the European Commission's Standard Contractual Clauses or equivalent measures.

10. How long we keep data

• Client and order records: for as long as you are a client and then for up to 7 years, to meet tax, accounting and legal requirements.
• Enquiries and quotes that do not become orders: up to 24 months.
• Website access credentials: only while needed for active work. We delete them from our records when the work or care plan ends.
• Newsletter data: until you unsubscribe.
• Job applications: up to 12 months, unless you ask us to delete them sooner.
• Analytics data: according to each provider's retention settings, generally up to 26 months.

11. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls, protected password storage and limited staff access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a data breach that affects your personal information, we will notify you and the authorities where the law requires.

12. Your privacy rights

Depending on where you live, you may have the right to:

• access the personal information we hold about you and get a copy of it;
• correct inaccurate information;
• delete your information;
• restrict or object to certain processing, including direct marketing;
• receive your information in a portable format;
• withdraw consent at any time, without affecting earlier processing;
• complain to your local data protection authority (in the UK, the Information Commissioner's Office).

To make a request, email [email protected] with the subject line "Privacy request". We may need to verify your identity before acting on it. We respond within the time required by law, usually within 30 to 45 days. You may use an authorized agent, who must provide proof that you authorized them. We will not discriminate against you for exercising your rights.

13. California and other US state privacy rights

Residents of California and other US states with privacy laws (such as Colorado, Connecticut, Virginia, Utah, Texas and Oregon) may have the rights listed in section 12, plus the right to opt out of the "sale" or "sharing" of personal information, targeted advertising and certain profiling.

• Categories we collect: identifiers (such as name, email, phone and IP address), commercial information (orders and payments), internet activity (site usage), approximate geolocation, professional information (business details and job applications) and, for Startup Foundation clients only, government identification needed for filings.
• Sources: you directly, your device, our payment partners and advertising and analytics providers.
• Purposes: the purposes listed in section 3.
• Sale and sharing: we do not sell personal information for money. Our use of advertising cookies may be considered "sharing" for cross-context behavioral advertising. We do not knowingly sell or share the personal information of anyone under 16.
• Sensitive information: we use identification documents only to provide the Startup Foundation service you requested, and not to infer characteristics about you.

To opt out of sharing or targeted advertising, use the cookie settings on our website where available, or email [email protected] with the subject line "Do not sell or share my personal information".

14. Marketing communications

If you subscribe to our newsletter or are a client, we may send you emails about our services and offers. Every marketing email includes an unsubscribe link. You can also email us to opt out. We will still send service messages about your orders, account and subscriptions. If you contact us by WhatsApp or phone, we use your number to reply and to support your project, and we will not add you to promotional messages without your agreement.

15. Children

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us personal information, please contact us and we will delete it.

16. Third-party sites

Our website links to other sites, such as our Support Center, social media pages, Trustpilot and partner websites. Their privacy practices are their own, and we encourage you to read their policies.

17. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above and, for significant changes, notify clients by email or through a notice on our website.

18. Contact us

Related policies: Terms of Service · Refund & Cancellation Policy · Satisfaction Guarantee