Refund & Cancellation Policy

Effective date: October 12, 2026  |  Last updated: October 12, 2026

1. Overview

This policy applies to services purchased from Spark Digital Marketing Solutions LLC ("Spark", "we", "us") on sparkdms.com or through a quote or proposal we send you. It forms part of our Terms of Service. If a written proposal or agreement signed by both of us sets different refund terms, those terms apply to that project.

Our services are digital and custom-made, so this policy covers refunds and cancellations rather than product returns.

2. Refund windows by service

Each window starts on the date your payment is confirmed. "Before revisions" means before you have submitted your first revision request on the delivered design or work.

If you are unhappy with any other service not listed here, please contact us. We will review your request fairly and in good faith.

3. Website Care plans

Monthly plans

• Monthly plans renew automatically each month until you cancel.
• First-month guarantee: if you cancel within 7 days of your first payment and we have not yet completed any support request beyond the initial onboarding check, we will refund that payment in full.
• After that, you can cancel at any time. Cancellation stops the next renewal, and your plan stays active until the end of the month you have already paid for. We do not give partial refunds for unused days or unused support hours.

Yearly plans

• Yearly plans are paid upfront at a discount and renew automatically every 12 months until you cancel. We will email you a reminder before each yearly renewal.
• 14-day guarantee: if you cancel within 14 days of a yearly payment, including a renewal payment, and we have not yet completed any support request beyond the initial onboarding check, we will refund that payment in full.
• After 14 days, the yearly fee is non-refundable. You can still cancel at any time to stop the next renewal, and your plan stays active until the end of the paid year.

How to cancel a care plan

Cancel through the Support Center or by emailing [email protected] with your business name and website address. We will confirm your cancellation in writing. To avoid being charged for the next period, please cancel at least 24 hours before your renewal date.

Unused support hours do not roll over to the next month and have no cash value, unless your written agreement says otherwise.

4. Mobile apps and custom projects

Mobile app development and other custom or quoted projects are usually billed in milestones, such as a deposit followed by payments at agreed stages. The refund terms for these projects are set out in your proposal. Unless your proposal says otherwise:

• a deposit is fully refundable within 7 days of payment if work has not yet started;
• once work has started, payments for completed milestones are non-refundable;
• if you cancel during a milestone, we will charge only for work completed on that milestone and refund the rest of any amount you prepaid for it.

5. What cannot be refunded

These costs are paid to other companies on your behalf and cannot be recovered, so they are excluded from all refunds:

• government and state filing fees, registered agent fees, and other company formation costs;
• bank account opening fees and related paperwork costs;
• domain registrations and renewals, hosting, SSL certificates, premium themes, plugins, fonts, stock images and software licenses purchased for your project;
• advertising spend paid to platforms such as Google, Meta or TikTok;
• payment processing fees where the law allows us to keep them.

Refunds are also not available after the refund window for that service has ended, or for work that you have approved, launched or started using.

6. Bonuses and promotions

• Free bonuses included with a promotion, such as design extras, tracking setup or free months of care, have no cash value and cannot be exchanged for money.
• If you receive a refund, any bonuses linked to that order end as well.
• A refund for a discounted order equals the amount you actually paid.
• Discounts offered on services of our affiliated company, Catchy Clouds, are subject to Catchy Clouds' own terms and refund policy.

7. How to request a refund

1. Open a ticket in our Support Center or email [email protected] within the refund window.
2. Include your name, order ID or the email used to order, and a short reason for the request. The reason helps us improve, and it does not affect a request made within the window.
3. We will confirm whether your request qualifies within 3 business days.

8. How refunds are paid

Approved refunds are sent to your original payment method within 5 to 10 business days of approval. Your bank or card issuer may take a few extra days to show the refund. Card payments on sparkdms.com are processed through our affiliated payment partner, Catchy Clouds Creative Ltd, so the refund may appear on your statement under the Catchy Clouds name. Where you paid by another method, such as bank transfer or cryptocurrency, we will agree the refund method with you.

9. Cancelling a project

You can cancel a project at any time by contacting us. If you cancel inside the refund window, you receive a refund as described above. If you cancel after the window, no refund is due, but we will hand over the work completed so far once all payments due have been made.

If you stop responding for 60 days or more while a project is waiting for your content, feedback or approval, we may close the project after giving you written notice. You can ask us to reopen it within 6 months, and we may charge a reasonable fee if the work needs to be restarted.

10. Payment disputes

If you have a problem with a charge, please contact us first. Most issues can be resolved quickly. Filing a chargeback while a refund request is in progress can delay the outcome. If a chargeback is filed, we may pause work on related projects and services until it is resolved.

11. Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you. If those laws give you more protection than this policy, those laws apply.

12. Contact us

Related policies: Terms of Service · Satisfaction Guarantee · Privacy Policy